Consulting
|
PR: 6
| e-talk Corporation http://www.etalk.com (US) - Provider of contact center management solutions including performance monitoring and measurement. |
|
PR: 5
| Contact Center Compliance http://www.dnc.com Online "Do Not Call" list cleaning. Provides a free trial of cleaning services. |
|
PR: 4
| At Random Communications http://www.arllc.com (US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys. |
|
PR: 4
| BPA International http://www.bpaworldwide.com (UK, US, SE) - Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satisfaction surveys. |
|
PR: 4
| Call Center Depot http://www.callcenterdepot.com (US) - Tools for call center professionals including associations, books, newsletters and consulting services. |
|
PR: 4
| FurstPerson http://www.furstperson.com |
|
PR: 3
| Ascentys http://www.ascentys.com (ZA) - Global operation which offers management consultancy services to a broad range of sectors. |
|
PR: 3
| Barbara Burke & Associates http://www.barbaraburke.com (US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance. |
|
PR: 3
| Berring Hine Consulting Group http://www.berring.co.uk (UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery. |
|
PR: 3
| Call Center Learning Solutions (CCLS) http://www.callcentertraining.com (US) - Specializes in skills training for call center agents and managers through various online courses and e-books. |
|
PR: 3
| The Call Center School http://www.thecallcenterschool.com (US) - Call centre training and consulting services. |
|
PR: 3
| Contact Strategies http://www.contactstrategies.com Services include quality assurance program development and implementation, performance management, workforce planning and scheduling, and operation assessments and training. |
|
PR: 3
| CSBA http://www.csba.com.au Provides research-based, customer service consultancy, focussing on call centre performance. Description of services, news and events. Australia. |
|
PR: 3
| 24Customer http://www.24customer.com (NL) - Worldwide independent consultancy firm with a method of working to decrease costs and to increase sales. |
|
PR: 3
| Customer Relationship Metrics http://www.metrics.net (US) - Produces customer relationship management research. |
|
PR: 3
| Customer Solutions Group http://www.askcsg.com (US) - Consulting firm specializing in inbound and outbound customer contact centers. |
|
PR: 3
| Darryl Beckford Limited http://www.darrylbeckford.co.uk (UK) - An independent contact centre consultant. Services offered include design, planning, advice and project management. |
|
PR: 3
| DNC Solution Inc. http://www3.dncsolution.com (US) - Call center compliance consulting for all federal, state and DMA do-not-call lists as well as in house lists. |
|
PR: 3
| Eric Fraterman Consulting http://www.customerfocusconsult.com (CA) - Customer service consultant specializing in client satisfaction, retention and loyalty. |
|
PR: 3
| Florida Corporate Training Center http://www.call-center-sales-training.com (US) - Offers training for telemarketers, customer service representatives and call center managers. |
-
Latest links
-
Statistics
- Active Links: 3426
- Pending Links: 0
- Todays Links: 0
- Active Articles: 31
- Pending Articles: 424
- Todays Articles: 0
- Total Categories: 42
- Sub Categories: 203
-
Popular Links
-
Top Categories
- Asynchronous Transfer Mode
- Bandwidth Auctions and Exchanges
- Billing and Customer Service
- Broadband
- C I M
- Call Centers
- Carriers
- Colocation
- Communications and Networking
- Conferences and Trade Shows
- Consulting
- Cost Management
- Customer Management
- Education and Training
- Employment
- Equipment
- Hosted Call Center
- Internet and World Wide Web
- Internet Telephony (VoIP)
- ISDN
- Local Exchange Carriers
- Location and Tracking
- Long Distance Telephone
- Market Research
- Network Management
- Networking
- Organizations
- Pay Phones
- Phone Services
- Regulation
- Resources
- Safety
- Satellite
- Services
- SmartVoice VoIP
- Software
- Storage Area Networks (SANs)
- Tariffs
- Two Way Radio
- Voicemail Systems
- VoIP Equipment
- VoIP Providers